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Case Study · Banking · Poland

Digital Banking, No New Headcount

Idea Bank — a Polish bank for micro, small and medium-sized businesses, with 0.5 million clients and 1,600 employees, now part of the Bank Pekao group — had internet and mobile banking initiatives waiting and a management team that would not open new positions during the pandemic. NDS embedded experienced Business Analysts and Project Managers into the bank's team instead.

Staff a Banking Project See how it worked
1 month to consultants working
50% shorter initial project phase
0 new positions opened

Client reference: Grzegorz Pędzisz, CIO, Idea Bank (now part of the Bank Pekao S.A. group).

The engagement

A Pipeline and a Hiring Freeze

Idea Bank needed to move from traditional to digital banking quickly. Three constraints shaped the brief:

Several initiatives at once

Internet and mobile banking projects were queued in the pipeline, including a PSD2-compliant product.

No new positions

Management did not allow new hires during the pandemic, so the team could not grow through headcount.

An open-ended need

The bank didn't know how long it would need the extra consultants — one more reason not to create permanent roles.

What was delivered

Banking People, Not Résumés

1 · The rolesBusiness Analysis and Project Management

experienced consultants who had worked in banks and understood how an organization like Idea Bank runs

2 · The startWorking within one month

embedded in the bank's team — without the bank opening a single position

3 · The outcomeInitial phase cut by 50%

new mobile and internet projects accelerated, and management's no-hire expectation met

4 · The flexibilityScaled on demand

resources scaled as the project pipeline required

What the client said

Banking Knowledge Was the Brief

Client testimonial · as published

"The deciding factors were cost level, professional staff, and fast recruitment. We were building a PSD2-compliant product, so the consultants had to have professional banking knowledge."

— Grzegorz Pędzisz, CIO, Idea Bank (now part of the Bank Pekao S.A. group)

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